Stratford Auto Repair

Always excellent customer service!

BMW Dealer blamed on faulty timing chain guided, that will break and eventually destroy my motor. While it’s not a big deal as long as you had this catastrophic issue resolved under warranty. But unfortunately, my warranty was expired and dealer’s pricing was too high. Online search led me to Desi Auto Care. According to technician BMW 328’s timing chain guides sometimes fails early during the motor’s miles and the issue was not evidently a big problem to most drivers until it was very late. I really appreciate the attention to detail Desi provided when servicing my Bimmer. They even filled up all fluids without me asking for it (No charge!). My final bill was fair (62% cheaper then cost of dealer). Pleased with service and will be back!

Jetta broke down while on highway and check engine sign came ON. Towed to Desi Auto and left the keys in the Dropbox, along with an email. Next morning I received a call with diagnosis of my problems. My issues were similar to this: even VW forum community mention the same problem with 12 VW Jetta and is no stranger to engine issues, including EPC issue, MAP sensor goes bad, high pressure fuel pump problem and ignition coil gets extremely dirty. Chris is my go-to for all things VW his experience is vast. Got my car back and running strong and riding smooth once again. If you own European cars, check them out

I brought my older range rover to several shops that told me they worked on RRs and oter foreign cars and were unable to fix my vehicle. Desi was able to fix my car and get it back to me in days.

My vehicle was making a weird noise and i was referred here by our friend who had his oil leak fixed here last week and was raving about Desi Auto Care. Chris presented details how much belt cost, where it would go, what the purpose of this belt pulley was and so on...for me, it's a round metal piece! Even though I did not ask Chris to explain anything, he did....and he explained very well. He showed me on Mercedes Benz diagnostic/programming computer how thing works. He replaced my accessory belt pulley l etc... One mechanic also told me that they purchase original Mercedes Benz parts with warranty for 2 yrs, unlike the dealership which only warranties it for one yr. Drew at front office asked me if I wanted a soda, snacks, candy etc. You will not get better service than this shop....(I do recommend)

Excellent service and professional and courteous staff. I highly recommend using Desi for your foreign car maintenance and repairs. I will continue to go to them as the need arises.

Chris gave me sound advice over the phone call which saved me from paying charges to have another shop to look at my SUV (BMW xDrive50i) who wasn't been able to do my transmission work I ended up needing. He took my car in, found the very cost effective options for me (even though a new transmission replacement was a big job), and they got the work completed. Also, he encouraged me to bring my BMW back over after few weeks to ensure the full-job was holding up well. I highly recommend if you need any kind transmission work.

I love coming to this place, the staff is amazing and so helpful, Chris is always very honest and to the point when it comes to suggestions for care, no pushy sales at all!!

Great service