Stratford Auto Repair

Are you a woman (or a man) who has felt little out of her element when she had to go to her mechanic? Are you tired of feeling vaguely screwed by your mechanic? And not in good way. Here is good news! The friendly folks at Desi Auto Care are here to ease your anxiety. My only car BMW broke down on sunday, when they were closed. Sweet girl Rachael returned my phone call 8am Monday to confirm , they could do work THAT DAY. When I drove my ailing BMW into garage, I walked in on a conversation between the head mechanic and older woman getting ready to drive to her home in Philadelphia in her just repaired Mercedes-Benz. From the conversation, I gleaned two things: First, this woman loved them. Second, the head mechanic was a respectful man. I left my car there, and before noon they'd called me with a full breakdown of all that they'd found, what it would cost me and a promise they could be done by 7pm same day. It was fast, friendly and efficient experience . Can I get an amen?

Something happened under my car when I was close to Lindenwold Railway Station so I pulled in here and I was met at the door with a question asking me what happened? I've never had that before someone actually meeting me getting up from the desk? Thank you for that. My regular mechanic quoted me $1200 for struts in the near future but I decided to hold off on that unfortunately that is exactly what that sound was under my BMW but I didn't say anything to Desi Auto Care about it. I just let them fix it. It was $550, OMG. The significant price difference is not the only reason I give this place five stars, I like the way the employees explained everything to me it's very clear that they were not in this for a commission, they want to get the job done and get my car back on the road, I will not go anywhere else for my car needs. Bringing her back to have engine mount done in a few days.

I've had a good BMW experience with these guys. Brought in my M3 telling them I was pretty sure the power steering pump had failed and they needed to replace it (about $900 job). Rachael called later on: "No, a clip broke, we replaced it, and its $38 They could've easily taken advantage of me, leveraging my own assumptions against me, but they dealt with me honestly instead. Their scheduling is prompt and efficient, I never worry or fret when I bring my car to Desi - there's a lot of value just in that!

I want to comment Rachael on her outstanding customer service. Technician Sean deserves the same praise for his excellent work. My 2011 Volkswagen Jetta had a leak that was caused by a windshield installer, Sean caught this, and he also did a great job installing the new blower motor that was shorted out as a result of this leak. Rachael was instrumental in assisting me with the warranty issues related to the company that had improperly installed my windshield. Thanks guys, keep up the good work. Recommended

I want to comment Rachael on her outstanding customer service. Technician Sean deserves the same praise for his excellent work. My 2011 Volkswagen Jetta had a leak that was caused by a windshield installer, Sean caught this, and he also did a great job installing the new blower motor that was shorted out as a result of this leak. Rachael was instrumental in assisting me with the warranty issues related to the company that had improperly installed my windshield. Thanks guys, keep up the good work.

These guys always take care of my Volkswagen Passat (2009) Sam is friendly and lets you know details of any problems they find versus the dealership just throw numbers at you. This time i went there for brakes and he told me all the wear only on both front and did not try to sell me on all 4 brakes when only 2 were needed. Also i have replced water pump and belt. It can be tough to swollow the cost of Volkswagen repair, but Sam has a good pricing. I was happy to find out that the parts and service come with a 2 years warranty.

Sean who is cool, and knows the Volkswagen world. Our '10 Jetta Wolfsburg is currently under powertrain warranty and Sean advised me that a transmission problem I was experiencing was quite common and should be covered under my powertrain, but I need to go to the dealership. (Oh no!) After a week, the dealership still could NOT duplicate the problem, and I was mad-mad with the rep's flippant attitude. I called Sean, described what was happening, and asked for advised. He told...

Quite Simply, the answer. - I am a very fussy guy with a probably too close and personal relationship with my '94 BMW 7 series. These are magnificent cars but can be bedeviled with lots of little problems which my other mechanic had thus far been unable to really analyze and address. Where they kept just tossing my money at the problem. Shawn and Michael at Desi Auto Care really took the time to listen me, drive the car with me, and diagnose it right the first time. Very patient with explaining what they are doing and why. My suggestion: get an appointment before you come.

While on a road trip (Volvo S80) the computer TPM alerted me about leak in the driver side front tire, i found it to be losing around 9 pounds a day, which mean i had to top off the tire each morning. While it was in for that repair, i asked Sean to change the oil and mentioned that i smelled what seemed to be burning oil twice a week, and he checked the engine and found a very minor valve cover gasket leak, also notified me that air filter was dirty and it was due for a power steering fluid flush. Long story short-He found air was leaking between layers of paint due to a shoddy wheel refinishing job we had done ( in Philadelphia shop) a few months ago, which Sean easily repaired - lesson learned! Desi Auto's team has proven to be trustworthy, friendly Volvo Specialist shop with reasonable prices that goes above & beyond to help me out. I'm satisfied + loyal customer!

Gem in Camden County! That's all there is to it. Best car repair experience i have ever had. My '09 VOLVO S60 they took this car from limping into the repair shop back to the performance it had when i bought it in 2009. This team of Volvo mechanics Rockkks!